Enz-Z Pata · Enzz Technologies Limited

Delete your Pata account

This page explains how to delete your account in the Enz-Z Pata app or on this website, run by Enzz Technologies Limited, and what happens to your data. You don't need the app to ask for deletion.

Delete it yourself

Sign in here or in the Pata app with the email, phone number or Google account you use.
On the website: open Profile and choose Delete account. In the app: open the menu and tap Delete Account.
Confirm. Your account is deleted at once.

Or ask us by email

Email customer@enzz.co.ke from the email address you sign in with, or tell us the phone number you use. We delete the account within 30 days and reply when it is done.

What is deleted and what is kept

Data: What happens
Your account (email address, phone number, Google sign-in link): Deleted
Notification tokens, offer alerts and your notifications: Deleted
Your conversations with the shopping assistant: Deleted
Your Google sign-in with Pata, if you used it: Deleted
Your past orders: Kept for the shop's records, with your email, phone number, delivery address and note removed
Your reviews (ratings and comments): Kept on the shop's page, without your details
The shop's own sales records: Untouched. They don't hold your contact details

Deletion is immediate and can't be undone.
If you have an order in progress, you can delete your account once it is completed or the shop has cancelled it.
Signing in again later with the same email or phone number creates a new, empty account.
We may keep limited records for longer where the law requires it, and backups are overwritten on a rolling schedule.